– A leading country in offshore outsourcing
New information and telecommunications technologies make Madagascar an ideal outsourcing destination. A short time difference, low production costs, and high-quality services are among the island's assets.
The Big Island is even overtaking the usual French-speaking outsourcing destinations, such as the Maghreb countries, Senegal, and Mauritius. Currently, nearly 250 BPO (Business Process Outsourcing) companies operate in Madagascar, generally located in Antananarivo, the capital. Outsourcing employs between 10,000 and 15,000 Malagasy. Decision-makers' enthusiasm for Madagascar as a destination is justified by the quality of the services provided and the low production costs. Madagascar's geographical location is also an asset, giving it a small time difference with Europe.
In addition to its labor cost advantages, Madagascar also stands out for the quality of its workforce. Malagasy people are renowned for their diligence and eagerness to learn. Their innate empathy is highly valued for customer relations. Malagasy people speak excellent French without an accent.
Madagascar also has the fastest internet connection in Africa, thanks to its undersea fiber optic cables. With a high-quality connection, Malagasy service providers can offer high-quality services, including phone calls, online customer service, and real-time services.